Replaced the battery and DC port on the Alienware today... and it still won’t charge. Had to buy a genuine Alienware AC adapter on eBay as a last ditch resort.My dad has a 6 year old Alienware 15 R2, and loves it. The problem is that it's on its second battery, which no longer charges. Rather than replacing another battery, I picked him out a brand new Acer laptop. Ryzen 5 4500U, 8GB RAM, super fast. Really nice laptop, and one I'd consider buying for myself. So I configure it for him, migrate his data, etc. Spent an entire day working on it.
He spent two days using it, and hates the keyboard. I just boxed it back up and will be dropping it off at UPS for the Amazon return. Because he "doesn't want to have to get used to a new keyboard". **** old people, man.
All of that had to come out to replace the port. And it still doesn’t work. **** your, Alienware and Dell. No **** way will I ever recommend them again based on this experience alone.