IT Specialist
Department of the Army
November 2014 – Present (5 months)Fort McCoy, WI
Specializing in Customer Support and Information Security.
INFORMATION SECURITY: Monitors and evaluates the overall compliance with IAVA security requirements. Conducts risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs. Conducts systems security scans, evaluations, audits, and reviews. Researches patches associated with vulnerabilities, downloads and tests application of security patches prior to performing automatic or manual remediation. Performs network discoveries and client IAVA maintenance and remediation management. Validates mitigation of risk through application of remediation. Institutes procedures for virus protection and detection. Validates any equipment prior to allowing access to network. Monitors effectiveness of patching tool and conducts maintenance activities to enable effective patch distribution.
CUSTOMER SUPPORT: Planning and delivery of a full range of information technology customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Receives and resolves desktop support help desk service orders. Diagnoses and resolves problems in response to customer reported incidents. Documents actions taken in the problem reporting software database. Assists users in mapping network drives, printers, and troubleshoots network connectivity and any hardware and software problems. Installs, configures, upgrades, sets up and troubleshoots all hardware and software components, ensuring compatibility with existing systems and other system interfaces, and testing for system malfunctions. Supports SIPRNET equipment. Provides integration and management of PKI security enabling technology. Coordinates, schedules, and when necessary, troubleshoots VTC events/data calls and submits Remedy reports.
Engility Corporation
Command Post System Advisor
Engility Corporation
November 2012 – October 2014 (2 years)Cherry Point, NC
Onsite Subject Matter Expert support for Command and Control (C2) systems to United States Marine Corps Forces Command units. Travels/deploys with United States Marine Corps in support of contingencies, actual declared hostilities, exercises and as the customer deems necessary including short duration ship riding.
Provides support for current and future Marine Corps C2 systems to include Intelligence Operations Server Version 1 (IOSV1), Intelligence Operations Workstation (IOW), Joint Tactical Common Operational Picture Workstation (JTCW)/Command and Control Personal Computer (C2PC). Experienced with Global Command and Control System (GCCS), Advanced Field Artillery Tactical Data System (AFATDS), Blue Force Tracker (BFT) devices, and Microsoft SharePoint. A thorough knowledge of Marine Corps tactics and unit composition is an important asset for this position, as is an understanding of networking and Information Assurance (IA).
Department of the Navy
Emergency Services Operator
Department of the Navy
June 2012 – November 2012 (6 months)Cherry Point, NC
Dispatched fire, police and emergency medical services as needed on the initial response to the scene of the incident; conducted initial screening to analyze the situation, and determine if request is emergent or non-emergent.
Recorded prescribed information, determined priority of response, and maintained records of all service calls.
Monitored the activity of field personnel and assisted the on-site supervisors in coordination adequate response to incidents in progress; and received requests for Mutual Aid from local Police/Fire Departments; and monitored Closed Circuit Television (CCTV) screens trained on sensitive areas/critical assets.
Recorded conditions affecting fire alarm systems, activation of sprinkler systems, water distribution systems, closing of streets, and relayed information to all personnel affected.
United States Marine Corps
Air Support Operator
United States Marine Corps
October 2006 – July 2012 (5 years 10 months)Cherry Point, NC
Processed information through a complex Command and Control system in a combat environment as a crew chief in the Tactical Air Command Center. Supervised systems operation and the welfare of a crew of up to fifteen service members in a multi-national military environment while tactically ensuring artillery fire was deconflicted with friendly air traffic. Formally instructed groups of up to thirty service members in lecture and practical application format utilizing information technology systems.
NC Department of Natural Resources
Facility Manager
NC Department of Natural Resources
May 2005 – October 2006 (1 year 6 months)Fort Macon, NC
Managed a team of retail clerks in a heavy tourist environment. Tracked cash flow, monitored product inventory and prepared weekly orders. Assisted Park Ranger staff with park upkeep and operations.