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[AuthorTony]

Have you contacted Amazon?

[NTP66]

Thanks for your help eddy and everyone else who contributed to my TV hunt. Much appreciate being able to bounce ideas around.

Bought one of the TVs from Amazon. Arrived in Pittsburgh on the 3rd. Shipping company won't deliver it until the 15th after promising 6th-8th. Won't let me bring a commercial vehicle and pick it up, either. Starting to get a little pissed about it. Mostly I understand the realities of logistics and things happen, but on the other hand telling me to go **** myself when all I want to do is drive over and do their work for them has turned my mood a bit sour.

Call Amazon and complain. They're likely to refund you some cash for the hassle.

[Viva la Ben]

Is it fedex freight in Gibsonia?

[dodint]

The problem is squarely with the Pittsburgh local agent (George Moving & Storage in Freedom, PA) that took the job knowing they couldn't fulfill the request. Donna over there says "we're just booked up." The intermediate shipper (AIT Logistics) has been as helpful as possible but they're getting stonewalled by George. They're 20 miles from my house, and again, I offered to pick it up in buddies box truck, not like I said I'd swing by with the MINI, and they said no.

The TV was sold on Amazon from a place in Arizona so I'm not sure what stake Amazon has here other than being a payment processor. Everyone has been really efficient in the chain until it got to George Moving & Storage.

[AuthorTony]

I'd still call Amazon. They can be persuasive.

[AuthorTony]

And you should have said you'd pick it up in the Delorean.

[eddy]

The problem is squarely with the Pittsburgh local agent (George Moving & Storage in Freedom, PA) that took the job knowing they couldn't fulfill the request. Donna over there says "we're just booked up." The intermediate shipper (AIT Logistics) has been as helpful as possible but they're getting stonewalled by George. They're 20 miles from my house, and again, I offered to pick it up in buddies box truck, not like I said I'd swing by with the MINI, and they said no.

The TV was sold on Amazon from a place in Arizona so I'm not sure what stake Amazon has here other than being a payment processor. Everyone has been really efficient in the chain until it got to George Moving & Storage.

fingers crossed you get a good set and don't have to return

[dodint]

Yeah. I think at that point I'd invoke Amazon from the start.

[blackjack68]

Definitely call/message Amazon. They can be very influential.

[Lemon Berry Lobster]

Worst case you might get a free month or two of prime...

[dodint]

They got them to push up the delivery to Monday, which is a WFH day so I don't have to shuffle around my schedule. I'll take it.

Just annoying because I traded my PS4 for a PS4 Pro and it's just been sitting there doing nothing at all. I hooked it up to my old TV and made sure it had all the updates and games downloaded, then took the old TV to another house.

[NTP66]

Just call Amazon you lazy **** NTPwaffle.

[dodint]

I don't think it's fair to hold Amazon, the seller, or AIT accountable for this. And GMS is three degrees removed from Amazon; what do they care? All a call to Amazon would do is punish the wrong person. Hopefully AIT takes this feedback and finds a better agent here in Pittsburgh.

[NTP66]

That's why you call Amazon, IMO. They can investigate the issue from their end of things. We had this exact same thing happen years ago with my father's TV.

[willeyeam]

think you should call amazon

[Morkle]

should call amazon

[Lemon Berry Lobster]

If no one has mentioned it yet, dodint should probably call Amazon.

[mac5155]

The problem is squarely with the Pittsburgh local agent (George Moving & Storage in Freedom, PA) that took the job knowing they couldn't fulfill the request. Donna over there says "we're just booked up." The intermediate shipper (AIT Logistics) has been as helpful as possible but they're getting stonewalled by George. They're 20 miles from my house, and again, I offered to pick it up in buddies box truck, not like I said I'd swing by with the MINI, and they said no.

The TV was sold on Amazon from a place in Arizona so I'm not sure what stake Amazon has here other than being a payment processor. Everyone has been really efficient in the chain until it got to George Moving & Storage.

We want you to buy with confidence anytime you make a purchase on the Amazon.com website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.com website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

https://www.amazon.com/gp/help/customer ... =201889410

[mac5155]

LOL legitimately was trying to help. Ended up looking like a smartass. 10/10 would do again.

[Morkle]

mac5155 is such a dick, man.

[count2infinity]

Total dick... I called Amazon. They confirmed.

[dodint]

When I login to the Order on the site the shipping portion is not expressely covered by the A-to-Z Guarantee, probably because it was not fulfilled from an Amazon warehouse. I called the number (hate you guys) and tried to explain this to the outsourced call center and now I'm on hold while they putz around. Blah. I don't even want anything, why did you make me call?

[NTP66]

[dodint]

$10 store credit and a promise to look into the use of the local carrier.

[AuthorTony]

$10 store credit and a promise to look into the use of the local carrier.