Fifth Avenue Forum

4/2 - First shipment of items from plumbing vendor included wrong vanity (floating instead of freestanding). We decided to roll with this so as not to incur any delays.

4/22 - Three weeks into work, the contractor informed us that they'd have to reroute plumbing to accommodate the floating vanity, would be cheaper to swap to what we originally ordered. Supplier told us the replacement - the item we actually ordered and paid for nearly a month ago - is a special order and would take a week to fulfill.

4/26 - Vendor picked up wrong vanity and separately packaged sink basin+countertop with note that the replacement will be delivered the following Monday.

4/29 - Replacement vanity arrived..... it is a freestanding unit, but it is a different manufacturer (who isn't even on the supplier's website), and the color variation is substantial, along with mismatched hardware mountings. Return and please replace with what we ordered. The sink basin is from the correct manufacturer, so they leave this behind since that is 'universal'.

4/30 - They are able to replace the special order item on 24 hrs notice, but they replace the replacement with the wrong item again. (Same incorrect manufacturer as the delivery the day before, just a different color.... three vanities, three colors, none correct) We decide to not press our luck and accept the delivery of the new unit despite it being a different manufacturer and color than what we paid for, and the basin is still from a different manufacturer. The delivery guys swear they spent an hour in the warehouse prior to loading everything onto the truck to make sure everything was right, which to my surprise does not fill me with confidence.

5/1 - Glass guy comes out to measure space. We receive the formal bid and pay the deposit. They will call with scheduling info.

5/3 - The sink basin they delivered on 4/29 is for a floating vanity. It is not marked as such in any visible way on the packaging, but when test fitted into place the flat surface of the basin was at 39" instead of 36". That means the basin is roughly twice the thickness of the correct piece, and the faucet operation is impinged by the bottom of the medicine cabinet mirror because the sink sits so high. If we had known the sink was wrong we could've addressed the issue four days ago, but now we have to wait until next week. The earlier remarks about spending an hour in the warehouse getting this order right ring in my head.

As of this writing, we are 30 minutes from COB Friday and we still have not heard back from the glass vendor. We cannot schedule inspection until that installation is complete because we have a bench in the shower and can't just put up a temporary curtain.